"The staff on the day surgery unit ..."

About: Cheltenham General Hospital

(as the patient),

What I liked

The staff on the day surgery unit were absolutely fantastic - nothing was too much trouble for them. They were very attentive and spent time trying to allay my anxiety.

What could be improved

The time in the afternoon waiting for someone to come and discharge me. I was ready to go at 3pm but had to wait until 5pm when one of the nurses came to wind things up for me.

Anything else?

A mention for the consultant, assistant, the anaesthetist and the theatre nurses. They all spent as much time as possible with me explaining what was going to happen, and ensuring all the questions on the consent form were covered in detail.

This made everything so much easier for this nervous patient !

Story from NHS Choices

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Responses

Response from Cheltenham General Hospital

Thank you for your kind comments regarding the care and treatment you received whilst on our Day Surgery Unit. These comments have been passed on to the staff concerned and we are pleased that you had a positive experience

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