"Staff excellence"

About: Queen Margaret Hospital / General Surgery

(as the patient),

Following three unpleasant bouts of inflamed gall bladder it was decided to schedule a gall bladder operation. Mr Bennet was most understanding & supportive with regard to agreeing the date for day-surgery.

The pre-op assessment was very professional & reassuring.

The day of the operation went well. Huge thanks to all the team for their professional excellence. Mr Bennet & his surgical team were exemplary. Jackie, Siobhan & the nursing team could not have been kinder or more caring.

Apologies to those I cannot recall but all your efforts are very much appreciated. Thank you.

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Responses

Response from Esther Pow, Senior Charge Nurse, Day Surgery Unit, Planned Care, NHS Fife

picture of Esther Pow

Dear Mike Kinross,

Thankyou so much for your positive comments about your recent experience in Day Surgery at Queen Margaret Hospital. It is always very motivational when staff receive such good feedback about the care they have given. It's also much appreciated that you have taken the time to give us an insight into your journey and it is very reassuring to hear that things have went well for you.

I will ensure that all the staff involved in your care see your post, I am sure they will be delighted to see they are congratulated for being professional and kind.

I hope you have had an uncomplicated recovery.

Best Wishes

Esther Pow

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