"Slow in giving pain relief"

About: Ninewells Hospital / Gastroenterology

(as the patient),

I was on hourly pain relief after an operation.

When I buzzed for pain relief I was ignored and told it was not time and to call when it was 6am. I had stomach surgery and was unable to sit up and see the time. I buzzed before any of the side rooms and yet they were given pain relief before me. Other patient had just come from I. C. U. and was left with her left breast exposed. The noise from the nurses station was like a train station @peek hr.

There was only one outstanding Staff Nurse, nothing was too much and every person felt special and well cared for. I feel the NHS should give her special recognition as an example of 1st class practice. I am an ex nurse myself and Staff nurse showed what nursing should be. Food was very good. Other staff I feel did not interact in any way with her patients.

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Response from Alison Moss, Feedback Manager, NHS Tayside

Dear “olly62”

Thank you for taking the time to provide feedback via Patient Opinion.

On behalf of the nursing team I would like to apologise for your experience and appreciate your feedback for shared learning. Nurses should maintain professionalism at all times and endeavour to provide dignity and respect to all patients in their care and I am sorry that this was not your experience. Communication and informative discussions are essential between a patient and the nurse in charge of their care and we share your concern with regard to not providing adequate pain relief for your requirements post-operatively. I would also wish to apologise for the noise at the nursing station.

I appreciate your positive comments regarding one of our Staff Nurses and we would like to encourage this professionalism with every member of our team.

To enable me to share your feedback with the relevant staff and improve the experience of our patients, it would be extremely helpful to obtain more specific details regarding your stay. If you would be happy to do so, I would be grateful if you could contact me via the Complaints and Feedback Team either by telephone on 0800 027 5507 or email to feedback.tayside@nhs.net.

I hope you are recovering well from your operation and look forward to hearing from you.

Kind regards.

Alison Moss

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