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It's more like a pass the parcel

Posted By govangrower

"It's more like a pass the parcel"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as a relative),

My son-in-law has been admitted several times in the last six weeks to A&E with Grand Mal Seizures which are getting more frequent as time goes on and the response has been good at point of entry, but once admitted into the general hospital the doctors from Neurology who should be seeing him are only communicating with ordinary doctors attending him via the phone. this is supposed to be a state of the art hospital but it is more like a pass the parcel game with no-one working at the hospital willing to ask why the doctors he should be seeing are not coming across the hospital to see him and help him find out why these seizures have suddenly started after 30yrs of no seizures. its like hitting your head off a brick wall you get nowhere in the end and after they send you home after a day or two with no seizure they seem surprised when you get re-admitted to A&E again.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 08/11/2016 at 09:29
Published on Care Opinion at 12:02

picture of Nicole McInally

Dear govangrower

Thank you for taking the time to post on Patient Opinion

I am sorry to read that your son-in-law has had to be admitted several times within the last few months. This must be a difficult time for him and your family.

I have forwarded your post to the General Manager for Neurology. We would like to be able to look into the points that you have raised here. Due to patient confidentiality, could you please ask your son-in-law to email me at Nicole.McInally@ggc.scot.nhs.uk with some personal details.

Best wishes

Nicole

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 10/11/2016 at 08:38
Published on Care Opinion at 09:30

picture of Nicole McInally

Dear Govangrower

Many thanks for passing my details to your son-in-law.

I have emailed your son-in-law directly with an update. However, I also wanted to provide you with an update.

The consultant has advised that usually the Neurology Registrar Team will provide telephone advice. However, in the case of multiple admissions, the standard approach would be for Neurology Registrar team to review the patient in the ward. In this case, we are unsure why this did not happen.

We aim to provide a high standard of care to all patients and it is regrettable that this appears to have fallen short on this occasion. Please accept our apologies.

Please be assured that this has already been highlighted to the Neurology team and will be discussed further to ensure that this situation does not arise again.

Best Wishes

Nicole

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