"Listening to parents instincts"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service)
Posted by sharon79 (as ),
My husband called nhs24 this morning at 6am as my daughter had woken up with a sore ear. As parents we know exactly what is best for our child and she has suffered from ear infections since the age of 5 months we know the signs and know she needs treatment right away. We explained this to the call handler.
Following a conversation the call handler had with a nurse they came back and said it's 2 hours till your gp opens just call them. My husband explained again she needs treatment now or it will get worse and by the time we see a dr hours will have passed as we won't get an appointment right away. To which the call handler says just ask for a duty gp they will see her right away, now we know in reality that doesn't happen so I then had to take my daughter to accident and emergency for treatment.
So I would like to know what is the purpose of nhs 24 does it close at 6am because gps are available in 2hrs time? As a mum I am utterly appalled that a 3 year old with a raging ear infection is told to wait till their GP is open! Because she didn't seem to appropriately fit into the nhs 24 algorithm were not able to see a dr. What worries me more as a neonatal charge nurse is that you dismissed parents instincts that their child was becoming unwell and needed treatment right away, Something that they see and deal with several times a year. So you will know my daughter was seen at a&e and treated for an ear infection!