"Visit to the Ramsay Health Care at Grantham..."
Posted by Dan Dougan
Having suffered back and leg pains resulting in restricted mobility for over twelve weeks I was very pleased with the very short time it took from referral to my appointment. I received my referral instructions within a few days of my visit to the doctor.
When I submitted my choice of clinic to attend I was given an appointment a week or so ahead - very quick.
Within an hour of this confirmation I received a phone call from the administration and bookings staff to ask if I was available to attend a week earlier! Excellent service and much appreciated. I was made to feel welcome and reassured by the friendly staff and again more than surprised to be taken in early for my appointment - a vast difference from visits to other clinics in other hospitals. My condition was explained in detail and my choices of treatment clearly and succinctly put to me. I was listened to carefully, my choice respected, and further reassured that should the condition not improve or I felt I needed to move to the next level in the treatment plan I could contact the clinic direct.