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general medicine - outpatients department

Story from nhs.uk

"general medicine - outpatients department"

About: Trafford General Hospital / General medicine

On my visit to the above department today 16\09\16;

I was greeted with politeness and a smile, nursing staff were very re-assuring, and helpful:

My consultancy appointment was on time and very informative; and the promise of referral for further diagnosis was very helpful. I felt fully in control throughout the consultancy, and fully aware of the possible outcome on referral. Thank you for making my visit so easy, and the cup of tea from the staff in the foyer was very welcome. Look forward to my return in the near future without any trepidation!

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Responses

Response from Patient Experience Team, Manchester University NHS Foundation Trust 7 years ago
Manchester University NHS Foundation Trust

Submitted on 20/09/2016 at 08:29
Published on Care Opinion at 10:22

Thank you for taking the time to post your feedback on the NHS Choices website. We were pleased to read that you found our staff at Trafford General Hospital to be polite and helpful. We were especially pleased that you felt re-assured and that you were seen in a timely manner. It is always good to receive feedback which highlights the hard work and dedication of our staff. We will ensure that your comments are passed on to the Operational Manager of the Outpatient Department and the Lead Consultant of General Medicine at Trafford General Hospital so that it can be shared with the wider teams.

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