"Avoid if possible"

About: Royal Blackburn Hospital / General surgery

Went in for an emergency appendectomy. Waited 6 hours with clearly non-emergency cases. Why not take people's blood as soon as they arrive rather then 51/2 later? That way you can see who has infection and needs prompt treatment? There was no triage, painkillers were given out randomly to people (perhaps they shouldn't have had them due to whatever condition. ie aspirin and stomach ulcers is bad combo. Nurse didn't check). Was seen for 1 minute - clearly badly infected. Other people had cut fingers and got bored and left to go KFC. They shouldn't have been in same section as people who were literally fallig over. Why are we all lumped together? Was left alone in surgical unit all night - no one came to put the drip in, no one put a sheet on the trolley or a pillow case on bed, no one checked on me at all till just before hand over at 8, when the person who had done nothing but talk loudly outside my room all night (good luck sleeping) complained i didn't have a pillow case, complained i didn't have a drip (put one in + left blood splurting everywhere). Pressed buzzer for help when blood splurting out + an angry person appeared saying 'we're doing handover' + just turned the beeping machine off. Dirty, unpleasant and frightening.

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Responses

Response from Royal Blackburn Hospital

Thank you for your feedback following your attendance of our Surgical Triage Unit service in February 2015, and thank-you for taking the time to do so.

I will make sure your concerns are passed onto the team.

I am very sorry to hear of your experience as we always strive to deliver safe, personal & effective care.

I am keen for you to contact me (Meg Davey) on 01254 733698 or email me on margaret.davey@elht.nhs.uk then we can look into the matter further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

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