"Appointment staff very rude more interested in..."

About: Basildon University Hospital / Neurology

So rude can you tell your reception that they are there to sort patients out at reception rather than talking about their exploits the previous night this is the worst hospital ever I am fuming rude rude rude please sort it as i will take this to the papers the cue was empty but they made us stand there for 5 minutes to finally say after their chat oh just bung yes bung it in a letter box ........... thanks basildon know wonder you get bad results rudr rude rude

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Responses

Response from Basildon University Hospital

We are very sorry to hear that you are not happy with the way you were treated by reception staff at Basildon and Thurrock University Hospitals NHS Foundation Trust. We will make sure that your comments are shared with the reception staff management. Can we also encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441 if you wish to discuss this further.

We appreciate that reception is the first port of call in a hospital and the welcome that people receive is very important.

Once again we apologise for your experience.

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