"Not impressed"

This was my 4th forced visit to this clinic after having been seen at Princess Royal for nearly 10 years, each time I've had to wait between 45 and 75 minutes after my appointment time, the staff are unhelpful and patronising, I saw a new Rheumatologist who was unhelpful condescending, knew nothing about what has been going on over the last even few years even though they stated that they had read my notes, they gave me completely contrary information to the numerous previous consultants I have seen. The Rheumatologist was brusque to the point of almost rudeness, didn't explain anything or answer any questions I put to them. just brushed them aside as inconsequential. I was told that I have to be seen at Hove notwithstanding the difficulties with public transport to and from Burgess Hill and Hove,

I am an OAP I can't afford taxis and it isn't always possible to get a lift,

I do not have a car. The waiting room is uncomfortable and extremely noisy as well as smelly.

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Responses

Response from Hove Polyclinic

Thank you for taking the time to contact us regarding your experience, I was so very sorry to learn of the difficulties you are currently encountering, in particular with regard to attitude.

I understand how frustrating it can be when clinics over run and when their locations are moved further away from your home. Please feel free to contact our Patient Advice & Liaison Service (PALS) on 01273 664973 or you can email pals@bush.nhs.uk who may be able to help with this matter.

I will of course, pass on your concerns to the relevant members of staff.

Kind regards

Hannah Pacifico

Patient Experience Team

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