"I was briefed about every aspect ..."
About: Nuffield Orthopaedic Centre Nuffield Orthopaedic Centre Oxford OX3 7LD
What I liked
I was briefed about every aspect of the operation by the surgical team and looked after by the staff on the ward. The food was ok - you welcome anything when you've been on a 19 hour 'fast'
What could be improved
The protocol for transferring from the recovery room to the ward. The staff who came to collect me from recovery didn't know who they were collecting from the recovery room and was somewhat disrespectful (with words to the recovery room staff when asked who they were there to collect- ' I don't know; I have been asked to collect a patient for Ward A). They later apologised to me without prompting the apology ...this made me think they knew they were rude/disrespectful.
Apart from this incident and another relating to an outpatient appointment I have had pleasant experiences at the NOC since I first visited in March 2009.
Well done to the hardworking staff.