"Brilliant Service"

About: The James Cook University Hospital / Plastic surgery

We arrived at James Cook via GNAAS from Cumbria not knowing at all what to expect. From the helicopter crew & the porters that met us on the helipad right through to being discharged the service could not be faulted. My daughter had sustained a nasty leg injury which was seen swiftly and we we admitted what felt to be reasonably quickly. The A&E staff were amazing and very patient with her, right through from ward staff, anethatists and the surgeon them self she was made to feel very cared for. The wards were clean and bedding changed many times during our stay and Erin loved the food. A massive thanks for a great team.

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Response from The James Cook University Hospital

Good afternoon

Thank you for your message in which you express your gratitude for the care and treatment recently afforded to you at The James Cook University Hospital.

It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to submit this compliment.

I will ensure your kind comments are passed to Senior Managers for the relevant area, so the members of staff concerned are made aware of the positive feedback received from you.

We also welcome nominations for the Trust’s annual ‘Nightingale Awards’ which, once a year, recognises the important contribution nurses and midwives make to patients and their families on a daily basis.

Forms to nominate nurses and midwives for a Nightingale Award are available from the Director of Nursing’s office on 01642 854344 or by emailing val.fothergill@stees.nhs.uk

For further information or if you wish to nominate staff for these awards, please visit online at www.southtees.nhs.uk/about/awards

Thank you again for your kind words.

Kind regards

Sally McMaster

Information Governance & Patient Safety Advisor

Patient Advice and Liaison Service (PALS)

Information Governance & Patient Safety Department

South Tees Hospitals NHS Foundation Trust

Tel: 01642 854807