"Late night emergency frightening experience."

I rang 111 and was immediately given positive reassuring assistance. Within minutes I received a cheerful supportive and so reassuring call politely asking me to attend a special GP clinic at East Surrey Hospital. My caller greeted me by name on my arrival and assured me that I would be seen by a GP very shortly. Within less than ten minutes I had my condition diagnosed and given the antibiotics to treat my condition. I left ESH feeling reassured and very very fortunate to have received such professional caring first class treatment by such impressive people doing a difficult job with poise and much more importantly, as truly caring individuals who functioned as a great team. Thank you. I was in pain and very frightened. I could not have been in better hands. Our local NHS is in great hands!!!

Story from NHS Choices

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Responses

Response from Esh Winning Surgery

Dear Sandra

Thank you for providing feedback on your recent NHS experience.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received however your comment appears to have been sent to the wrong NHS Trust.

I am not sure if you are able to put this on again as it has come to County Durham & Darlington Foundation Trust and the heading appears to be for a GP surgery in Esh Winning which I don't think is correct either.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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