"Repeated cancellation of my procedure"

About: West Middlesex University Hospital / General surgery

(as the patient),

In Febuary 2016 I was informed that I would be put on the waiting list to have a Hartmanns Reversal operation.

A couple of weeks later I was given a date of for June 2016. After consulting the hospital this date was then changed due to me not having enough time to recover before I went on holiday.

My new date was in May 16, but this date was cancelled in early May as BOTH surgeons were on holiday.

I was then given a new date for in June 2016, even though there are notes on my file stating I had to have my operation by the end of May to recover for my holiday.

The next date was in September 2016. I found out this had been cancelled on last week. This was cancelled due to a cancer patient needing my place. I have no problems with this decision.

I was then given the date of mid-September, this has again been cancelled as the surgeon is again on holiday.

And guess what they can't give me a new date.

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Response from Richard Elliott, Communication and Web Development, West Middlesex University Hospital NHS Trust Twickenham Road Isleworth Middlesex TW7 6AF

Thank you for your feedback regarding the services at the West Middlesex Hospital. We apologise for your poor experience and that your surgery is being delayed.

Please could you contact the Patient Advice and Liaison Service (PALS): pals.service@chelwest.nhs.uk or 020 8321 6261 so that we may help you.

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