"Treatment Time Guarantee"
About: Monklands District General Hospital / Trauma & orthopaedics Monklands District General Hospital Trauma & orthopaedics ML6 0JS
Posted by Tigerfeet911 (as ),
Having a knee replacement given a Time Treatment Guarantee of on or before 20/9. No other communication this date is now only 13 days away, I live at home with my daughter who will be my carer and has to arrange some time off so obviously her boss is trying to plan workload around this which is hard as there is no date, I telephoned today as date looming to be given very short shrift from person on phone abruptly told we have no date and when we do we will letter or telephone you, on paper very difficult to explain the manner to which the information was given to me lets just say pleasant was not an adjective I could use. I understand NHS constraints having worked in it for a long time and I also know the value of patient involvement and lasting impressions depending on how you impart the same information.