"Nurse with no people skills at all."

I don't know who the nurse was that I had a brief one sided conversation with today at the Urgent Care walk in centre but they wouldn't let me finish a sentrance, was abrupt, rude and had no people skills what so ever. I left without any help or advice as they wouldn't even let me finish explaining why I was there. Disgusting manner to speak to someone who was there for help. I was both angry and upset when I left. Felt sorry for the poor person on reception who had called them to ask for some help as they were quite clearly new.

I had called there as a last resort for some advice, I shouldn't have wasted my time. Very tempted to make an official complaint.

Story from NHS Choices

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Response from Malton Community Hospital

Thank you for taking the time to contact us.

I am very sorry to hear of your experience whilst visiting our Urgent Care Centre at Malton Hospital.

It is disappointing to hear that a staff member was abrupt and rude to you and I am sorry to hear that you left without help or advice upset and angry.

We do take your comments very seriously and would like to opportunity to look into your concerns further.

If you would like discuss this with us, please contact the Patient Advice & Liaison Service (PALS) on 01904 726262 or email us at pals@york.nhs.uk and we will be pleased to help.

Kind regards

The PALS team

York Teaching Hospital NHS Foundation Trust

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