"Waiting times Bromley Podiatry."

About: Bromley Healthcare / Podiatry

(as a parent/guardian),

In July 2015 because I was concerned with my son's gait and the very uneven way his shoes were being worn down and went to the GP for a referral.

The GP agreed that there was a problem and agreed to a referral.

Finally last week I got a letter asking me to ring a number arrange an appointment at Bromley Podiatry. I rang (many times). No one answered the phone and it went straight to voicemail.

Today I finally had someone ring and tell that an appointment has been made

In 14 months my son has grown and the overpronation of his feet will have caused a lot of stress on his rapidly growing joints. Hopefully no permanent damage has been done.

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Responses

Response from Jonathan Lewis, CEO, Bromley Healthcare

picture of Jonathan Lewis

Hello

I am very sorry to hear this. I have spoken to the service lead who is going to reply to this very soon. Please feel free to get in contact with me at any point - 0208 3158951 or jonathan.lewis@bromleyhealthcare-cic.nhs.uk

Regards,

Jonathan Lewis

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Response from Amanda Mayo, Head of Integrated Care - Bromley ICN, Operations Directorate, Bromley Healthcare

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Thank you for your posting.

We would really like to look into the issues you have raised in more detail

Could I ask you to email me with your name and mobile number in addition to your sons name, address and date of birth. I will then pass these to the podiatrist service lead who will be very happy to contact you to explore these issues further

Once again I am very sorry for the poor service you have received

Kind regards

Amanda

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Response from Amanda Mayo, Head of Integrated Care - Bromley ICN, Operations Directorate, Bromley Healthcare

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I am so sorry, I omitted to provide you with my contact details.

Please do email me on Amanda.mayo@bromleyhealthcare-cic.nhs.uk

Kind regards

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