"Hip replacement"

About: Shepton Mallet NHS Treatment Centre

This was in fact my second hip replacement at SMTC my right hip 10 years ago when the TC had only just opened and a couple of weeks ago my left hip carried out by a surgeon who was very thorough from the first appointment in outpatients. The surgeon gave me every confidence to go through with the procedure explaining it in detail and allaying any concerns I had at the time. I cannot praise the medical professionalism of all the nursing staff I encountered for the wonderful care and attention I received during my stay. The physio team were excellent at getting me back on my feet with frequent visits to check progress. It is also very important to mention the other staff, the cleaners who kept the place scrupulously clean and kitchen staff all contributing to the continued success of the Centre. Many thanks and I would have no hesitation in recommending to friends and family.

Story from NHS Choices

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Response from Shepton Mallet NHS Treatment Centre

Thank you for taking the time to post feedback on your recent treatment with us.

At Shepton Mallet NHS Treatment centre we aim to provide a high quality, individualised patient focused service ensuring every patient is treated with the care and respect they deserve (and which we would all want for ourselves) and it was lovely to hear that you have been satisfied with our efforts. We understand that admission to hospital can be both a frightening and daunting prospect and believe that clear and careful communication is the key to establishing good rapport to allay those fears. We believe every staff member can help with this in their contact with the patient and each and every role is an integral part of the success of the centre.

Once again, thank you for your comments.

Kind regards

Trudy Craig

Patient Quality and Safety Manager

T:01749 333743


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