"excellent treatment from everyone"

About: Crosshouse Hospital / Physiotherapy (A&E) Crosshouse Hospital / Trauma & orthopaedics

(as the patient),

I attended Crosshouse Hospital A&E with a swollen right knee diagnosed as an osteoarthritic flare up. I had excellent treatment from everyone involved starting from the receptionist who saw my discomfort and fetched me a wheelchair, and after only a short wait a nurse wheeled me to a cubicle. I should add that I have had similar flare ups to the right knee on rare occasions over the past fifty years following the removal of a cartilidge, but the swelling and pain normally subsided in a short while. However, this particular episode has not resolved itself. My thanks to the junior doctor and her senior (Dr Mulligan? ) for their attention. However, I was particularly fortunate in my view that Gemma, a physiotherapist is part of the A&E team and recognised the problems and has implemented remedial action to resolve any problem.

Thank you all.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Gust396,

I have passed your post to Gemma, Dr Mulligan and the team. It is lovely to get such nice feedback, and I am absolutely sure everyone will be delighted. Thank you for taking the time to let us know how you got on at this visit to Crosshouse A/E.

I hope your knee is good now and doesn't flare up again.

best wishes,

Eunice

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Update posted by Gust396 (the patient)

unfortunately the swelling has not reduced which has always been the case with previous episodes I have always been a very active person and my reduced mobility is causing me much frustration However fortunately I am attending physiotherapy tomorrow and trust the treatment to be given will produce a positive outcome.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

I do hope so.

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