"3.5 hrs from entry to exit"

About: New Cross Hospital / Accident and emergency

Having turned up at a&e eye infirmary, I promptly registered and was told to take a seat, it was a quite morning with just a handful in attendance. Having waited over 90 mins having seen people arrive after me and be seen before me, I approached the receptionist to enquire my status, after a few taps on the keyboard I was told that I hadn't been registered and had to go through the whole process again! Although they did put me on front of the queue. The receptionist also put my entry time as the time I was registered the 2nd time and not from the original time I had arrived, no doubt this would show they were more efficient then they actually were!

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Responses

Response from New Cross Hospital

Thank you for taking the time to post your comments relating to your recent patient experience at our hospital.

I am sorry for any distress that this matter has caused. If you would like to discuss this further, can you please contact the Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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