"No trust and privacy violated"

Was in therapy with a Doctor - I am a male patient and requested early on to speak with a male doctor and was refused. I decided to try to work with them anyway, but found it difficult to discuss much deeper issues with someone of the opposite sex, so it took me a long time to begin discussing an area of my issues that are extremely difficult to talk to anyone about. I felt that it was important to try to discuss these issues however, and brought it up on our 3rd session. Unfortunately, it was never mentioned again, and the doctor wasted a further two sessions telling me the sort of self help advice that i can read in a book or get from my family or friends.Family and friends or in fact anyone, are not people who i can talk to these things about. I was initially told "everything we discuss here, will be only between us and not be shared with anyone else" on the session after discussing very deeply personal and sensitive issues, i was told that they had discussed these with colleagues. In the same session, i was told that we only had 12 weeks left, despite originally being told that I could spread those 12 weeks over a longer period if i so desired. I feel that I was not trusted by the doctor, and that after i opened up to them, they took a new stance, of distrust and in a later session, even kicked me out of the session 5 minutes early. The doctor ignored what i said in the sessions regarding feeling suicidal, I felt i had been seriously betrayed and let down and having told secrets of my worries, i have had my privacy seriously violated. I lost all trust for the service as a whole and decided not go to back, but to try to see another doctor. I called the number of the address and a member of staff answered who said they had never heard of this doctor and that I should see my GP for a new referral. I have not been able to get an appointment with my doctor since then. However, during this time, the doctor has written to my GP to tell them that my only issues are with sleep and also discussed other things I talked about during our sessions. I could go on. Since our last session I have contemplated suicide on more than one occasion.

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Responses

Response from St Charles Ucc

Thank you for your feedback. We’re sorry to hear you’ve had a bad experience however this is not a service run by Central London Community Healthcare NHS Trust.

It is run by Central and North West London NHS Foundation Trust (CNWL). Please can you contact CNWL’s Patient Support Service on 0300 013 4799 or at feedback.cnwl@nhs.net and they will be able to help you with this.

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