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Bit sad

Story from nhs.uk

"Bit sad"

About: Norfolk & Norwich University Hospital / Rheumatology

My nurse practitioner is extremely patronising and in fact wanted to increase my meds having got the wrong patient over the phone and without seeing me! I was not impressed.... Unfortunately this has lost any respect I had for them which is a shame as I am still in pain but have lost all faith

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 7 years ago
Janice Bradfield
Senior Communications and Membership Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 05/09/2016 at 16:17
Published on Care Opinion at 16:18

Dear Patient

We are sorry to hear about your situation and the mix up when the nurse practitioner spoke to you over the telephone. Please get in touch with our Patient Advice and Liaison Team and we will do our best to help. You can reach PALS on pals@nnuh.nhs.uk

Kind regards

Janice Bradfield

Senior Communications Manager

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