"Gynaecology & Breast Care"

About: Burnley General Hospital / Gynaecology

I had a 2 night stay here following a planned laparoscopic Oophorectomy which in the end had to be converted to laparotomy. I have to say that from my first appointment to discuss my treatment options and pre-op, to my stay in this unit has been a very positive experience for me. The consultant and their team, including doctors, nurses, anaesthesiologists, pharmacists, care staff and cleaners were all very knowledgeable, highly professional, kind, funny, and supportive during a time when I felt anxious, confused, and unable to do for myself for the first time in my adult life. Every effort was made to ensure that I was treated with dignity & respect, and that I remained clean, comfortable and pain-free throughout my stay. I was well-informed of any updates on my case, and had ample opportunity to discuss my treatment with the consultant and doctors before, during, and after surgery. I left the ward feeling confident & able to recover at home knowing that I could call on the ward staff at any time day or night with any concerns I had leading up to my follow-up appointment in 6 weeks time. I honestly cannot thank the staff here enough for all that they have done for me and would highly recommend this unit to anyone needing their services in future X

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Responses

Response from Burnley General Hospital

Thank you so much for your comments regarding your admission to the Gynaecology and Breast Care Ward at Burnley General Hospital and thank you for taking the time to do so.

It is lovely to hear that you had such a positive experience and that you were treated with dignity and respect during your admission.

I will ensure your comments are passed onto the staff who I am sure will be delighted to receive such wonderful feedback as they always strive to deliver safe, personal & effective care.

If you would like to talk through your admission with one of our Patient Experience team so we can understand the bits of your experience that made this such a good admission for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me on 01254 734087 or email patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes

Melissa Almond

Patient Experience Facilitator

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