"This move will cause inconvenience for many people"

I’m really unhappy that the pain management clinic that I’ve been going to for 8 years has been moved to Nottingham City Hospital. It is the opposite side of the city and very difficult for me to get to. I don’t know who made this decision but I don’t know of any consultation with the public- this move will cause inconvenience for many people, a lot of whom are elderly. I’ve always been very pleased with the service I’ve received at QMC. I’ve had a couple of knee operations there and the treatment for my arthritis. I can’t fault the actual service I’ve received but this move to the north of the county will make my life very difficult. The other problem I’ve been having is that Principia don’t answer their phones. I’ve rung so many times to talk to them about the difficulties I’m experiencing but they don’t call me back when I leave a message. It’s really frustrating.