"Lift Psychology Swindon"

Whilst suffering from moderate to severe depression i was referred to Lift Psychology after a suicide attempt, i waited for around six months to receive an appointment but never had any contact from lift. My doctor referred me again to lift this time i received an appointment within a few weeks, however when i attended their clinic there was no-one there, the place was deserted. I waited in the waiting room my appointment time came and went and still no-one was there, i waited for around 30 mins after my appointment time and still no-one appeared. The only person i could find was a receptionist on the ground floor, i explained what had happened and she shrugged her shoulders and walked away. I then left the building. A week later i received a phone call a week later from a very rude woman telling me that i had missed an appointment and that this wasn't acceptable. I checked the date of the appointment thinking i had got the wrong day but i hadn't. I had attended on the correct day and time. I explained this and was informed that when they had missed the first appointment they made a second appointment for me which is the one i hadn't attended. No-one had contacted me about this second appointment so had no way to know it had been made let alone when it was. I am still struggling with depression but after the way i was treated i just cant deal with such a shoddy service and therefor have no help in dealing with this. I would not recommend anyone use this service.

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Responses

Response from Lift Psychology Swindon

I am sorry to hear about your experience and would really like to find out more about this.

This way we can look at the next steps you and improve our service for others.

Could you please get in touch on 01793 836 836 and ask to speak to a senior worker or email our inbox : lift.psychology@nhs.net

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