About: Wansbeck Hospital Wansbeck Hospital Ashington NE63 9JJ
Posted by Anonymous
I contacted my consultant's secretary recently to ask advice on when my follow up appointment would be following treatment. As they were answering the telephone they said "for god's sake!!". The secretary comtinued to be rude unhelpfu and said they could not help i needed to phone appointments. After transferring my call to appointments which rang and rang with no answer. I then phoned the secretary back again they continued to be rude saying they could not add me to a list i stated i was not asking to be added only enquiring to see if there was a review appoinment in process, this secretary is off hand unprofessional and needs to learn manners. I work in healthcare and feel as a patient they showed very little respect at this time . I understand my consultant is very busy and their role may be stressful but that does not account for a rude manner via telephone!
They finally transferred me again and a lovely professional was able to organise an appointment.