"Absolutely diabolical"

About: Royal Berkshire Hospital

Was told to go to A&E by a doctor at the Walk in Health Centre. Went on a Monday evening when I thought it would be less busy and was treated like dirt by staff. One nurse had a go at me for not having been given paperwork by the Health Centre... Then told me I was a waste of time, pity their colleague at the Health Centre had told me I needed to go to A&E or I wouldn't have bothered to go there. Funnily enough, I'm not a doctor and I can't self-diagnose which is why I was forced to use this service and not because I wanted to spend 8 hours of my life in an A&E. As it is I will never use this hospital again.

Story from NHS Choices

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Response from Royal Berkshire Hospital

Sincere apologies for your experience during your recent visit to the Emergency Department. We take all feedback seriously and would like to investigate further so we encourage you to contact the matron for the department to provide more detail - telephone 0118 322 8088 or email via our Patient Relations Team talktous@royalberkshire.nhs.uk

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