"Excision of a pyogenic granuloma on my middle finger"

About: Forth Valley Royal Hospital / Dermatology

(as the patient),

I was able to take advantage of a last minute cancellation, and attended for surgery in the Trauma department of Forth Valley Royal Infirmary recently. Everyone was very welcoming and I was impressed by how staff introduced themselves to me, and told me what they were about to do. It made me feel that they really cared about my comfort. The registrar carrying out the procedure also explained clearly what he was going to do, and kept me involved at all times in the process. I appreciated a hand to hold while receiving the injections, the only painful thing about the operation. Staff in the recovery room were also welcoming, and made sure that I knew what would happen next.
I felt I was regarded as an individual, not just the patient. I appreciated the courtesy and consideration of all nursing staff and the skill of the registrar.

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Responses

Response from Pauline Marland, Person Centred Patient Experience Coordinator, Department of Nursing, NHS Forth Valley

Dear Frodie Ann

Thank you for getting in touch and leaving such lovely feedback about your recent experience.

I have shared your feedback with the staff who pass on their thanks, it really is lovely for them when their hard work and dedication is recognised.

We are very fortunate to have a dedicated team of staff who work hard to provide a high standard of care to all our patients.

I hope that you are making good progress with your recovery.

Kindest regards

Pauline Marland

Person Centred Patient Experience Coordinator

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