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Late - rude - not bothered

Story from nhs.uk

"Late - rude - not bothered"

About: New Cross Hospital

Still sat waiting for my 11:00am appointment at 12:30. Asked staff how long I would be waiting...first told half and hour, then an hour, then two!!! I was instructed to read a sloppy whiteboard message reading " clinic running late" as the excuse as why I was missing so much work and paying astronomical car parking fees. Apparently this is common here and I should allow at least two hours for appointments...are you joking...I bet my consultation lasts no more than 5 mins before I am waved away to pay a small lump sum for my parking.

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Responses

Response from The Royal Wolverhampton NHS Trust 7 years ago
The Royal Wolverhampton NHS Trust

Submitted on 02/09/2016 at 12:28
Published on Care Opinion at 12:30

Dear Debs

Thank you for taking the time to post your comments relating to your recent patient experience. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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