"As always the level of treatment ..."
About: Royal Stoke University Hospital Royal Stoke University Hospital Stoke-on-Trent ST4 6QG
What I liked
As always the level of treatment (when received) was, and is, of the highest quality and I have no complaint about this. The Staff nurse in the small unit just to the back of A&E was very helpful and the 2 physios who saw my mum were both very helpful and very professional.
What could be improved
We were left in the A & E dept on a trolley for 2 hours and then moved into the fracture clinic for a further 3 hours before being seen by a doctor.
We had to ask what was happening many times before a doctor from A & E was brought to us.
I understand that the A & E Department was very busy when we arrived by ambulance and that my mum's injuries were non-life threatening. I also know that in the past my Dad has been treated with extreme haste on arrival, but to be left for 5 hours with no word or treatment is not good enough. I don't think we would have been seen when we were if we had not asked repeatedly.