"In for 48hrs with Kidney Infection"

About: Royal Blackburn Hospital

I was admitted to B14 on my GPs advice following severe pain after a few days of urinary tract infection. It took sometime to get a bed but whilst waiting I was well looked after by a very kind nurse. After a night in a private room I was moved on to the Urology ward C22 where nurses and doctors continued to monitor me closely, bring me food and water, free voucher for TV and all the information I could want about my condition. 48hrs of being on a drip with intravenous antibiotics and I was happily walking about with very little pain. I was given two weeks of antibiotics to take away and a very attentive doctor answered all my questions. I can't believe the kindness I received during my stay and would rate all the staff very highly.

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Response from Royal Blackburn Hospital

Dear Ian

Thank you so much for your comments regarding your experience of Ward B14 and C22 at

Royal Blackburn Hospital and thank you for taking the time to do so.

I am so pleased to hear that your experience was so positive.

It is lovely to hear that the staff looked after you so well, answered all your questions and were kind and attentive.

I do hope you are on the road to recovery.

I will ensure your comments are passed onto the staff who I am sure will be delighted to receive such positive feedback.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can contact us on 01254 734471 or email patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes

Helen Ritchie

Senior Patient Experience Facilitator

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