"they talk very nice and tell you ..."

About: Kettering General Hospital

(as a relative),

What I liked they talk very nice and tell you all about your procedure What could be improved? the imformation they give you the food the quality of the wards as they the nurses and doctors disturb you quite often as they got you up a few times at 6am Anything else? the surgeons hardly knew what they were doing yes surgeons not doctors my dad needed a bowel operation they said it would take 2 hrs instead it takes 5hrs no body tells you whats going on instead they say he hasnt came out yet they dont bother to say how he is the nurses were nice but they could be a bit gentler as when the nurse touched him they slaped him and he had a red mark on him the food wasnt up to standered as toast was burnt kettering gh, needs to clean up thier act abit

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Responses

Response from Kettering General Hospital

I was disappointed to read of the less than satisfactory experience of your father whilst a patient at Kettering General. The issues you raise are of great concern to me and I would welcome the opportunity to discuss them further with you in order that they be addressed.

I am sorry that your fathers care appears to be less than satisfactory. If you or your father would be kind enough to contact me then I assure you that these matters will receive my full attention.

Regards

Jacquie Barker

Head of Nursing for Surgery

01536 492779

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