"Leicester Royal Infirmary Discharge Team"

About: Leicester Royal Infirmary

(as a relative),

I'd like to take the time to thank LRI Discharge Team and in particularly Mandy G. Our father was in Ward 36, and very much wanted to come home. With a set of conditions that were fighting each other we didn't appreciate that he was not going to stabilise. We needed to do a continuing health care assessment and had heard very bad things about it and were daily scared.

We met Mandy, who fast tracked the assessment, in a meeting that finished at 7pm on Thursday evening. By 1pm Friday a hospital bed had been delivered to Dad's home plus table and other bits and bobs. Unfortunately when we rang to see what time Dad would be coming home he had deteriorated and was not fit enough to make the journey. Mandy told us she would sit with Dad until we managed to get there. I know she was supposed to be doing some interviews that afternoon but obviously must have cancelled them.

She knew Dad had a cat and spoke to him about that, although Dad was mostly unconscious at that point. When we arrived Mandy was there holding his hand and I can't thank her enough for the swift response the day before and the time taken to sit with Dad in his last hours. She is magnificent and in what I imagine is a highly stressful job it was really moving to be on the receiving end of such humanistic care. Incidentally, on the morning of my Dad's funeral I got a call from LRI to go in for MRI scan next day and it turns out I have a very rare bone cancer and if it wasn't for the skill of the radiologist interpreting that result correctly I no doubt wouldn't be on the road of being investigated.

So I have two reasons for thanking LRI. Do please pass on my gratefully thanks to both departments and especially to Mandy G

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Response from Leicester Royal Infirmary

Dear Ophelia, thank you for taking the time to review various services at Leicester Royal Infirmary and on behalf of Leicester's Hospitals can we offer you our condolences on the passing of your father.

We really appreciate you highlighting the high level of care your father received and the efforts made by our Discharge Team to get him home even though ultimately this did not happen.

Our teams do a fantastic job and we are really pleased that you felt that in your father's last hours he received very personal and one-to-one care.

Your comments will be passed to the teams involved.

Your review also with regards to your diagnosis will be passed on and we wish you all good wishes for any treatment you are undertaking or about to start.

Our best wishes to you and your family, Communications Team, Leicester's Hospitals.

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