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bureaucratic nightmare

Story from nhs.uk

"bureaucratic nightmare"

I phoned them, they asked some questions, they sent me an online questionnaire, someone phoned me and asked me some more questions, they sent me another questionnaire, I would then be sent to a screening interview and them probably be given online CBT. At this point I gave up and found another service which I phoned up, they asked three questions and within a few days they gave me an appointment with a counsellor for free

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Responses

Response from Erleigh Road 7 years ago
Erleigh Road

Submitted on 19/09/2016 at 15:26
Published on nhs.uk on 20/09/2016 at 02:34

Hello,

Thank you for your posting. We are sorry to hear that the experience was negative. I have been in touch with the Patient Engagement and Communications Officer at our Talking Therapies service. We can and do offer face to face assessments and appointments and we are sorry to hear that you did not feel able to access these on this occasion. We collect clinical questionnaires to help identify the most appropriate treatment from a wide range of choices that may be available to the client and we also use the questionnaires to monitor progression of the client throughout their treatment. Our aim is always to try and ensure we offer the right treatment in a timely manner.

I hope that this addresses your concerns and please accept our apologies for any frustration caused. If you would like to discuss this further, please do not hesitate to contact me. Alternatively, you could contact your local Healthwatch organisation for assistance. Contact details can be found on our website. www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0118 9605027 e mail: bht@berkshire.nhs.uk

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