"Terrible sexual health service - go to Coventry!"
About: George Eliot Hospital NHS Trust George Eliot Hospital NHS Trust Nuneaton CV10 7DJ
I called a 9am on 4 August for a screening appointment at sexual health Stratford Healthcare on 10 August, when I could get the day off work.
I was told to call back at 9am on 8 August as they operate a 48 hour booking service. I did this, the phone was answered at 9.07am and I was told they were full for 8 August! 7 minutes after opening?
I was annoyed and frustrated and when I asked for a number to complain, I could hear the staff on reception saying 'I knew this would happen, having to get people to call back'.
The receptionist said they would transfer me to make a complaint and cut me off!
I tried three more times immediately afterwards to call back and left the phone ringing for 25 rings each time - no-one answered.
I called PALS in desperation to see if anything could be done to help me.
They said they would investigate and get someone to get back to me.
By midday I had heard nothing so called PALS again - and again spoke to someone who said they could not get through to sexual health either on the phone so had sent an email.
It is now 15 August and I have still not been contacted by either sexual health or PALS.
Thank goodness for Coventry drop in clinic, that's all I can say.
Terrible service SWFT!
This is my health you are toying with!