"Answer the phone!"

About: Manor Hospital

Can someone in Optometry/ Opthalmology please answer the phone? I have recently been chasing an appointment that has not been received and it just rings and rings.

Today I was on the phone for 18minutes to be precise before someone picked up and then put the phone down on me! To say I was a tad annoyed is an understatement!

I then called back and spoke to switchboard and they tried again for another 5minutes before coming back and saying they're probably at lunch. I understand it might have been lunchtime but I work full-time and that is when I am available to call, the department only works standard hours, so I can't call when I get home. Surely they could provide some cover for the phones at this time, even if it was just to take a number and call back.

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