"Cleanliness the floor beside my ..."

About: Leicester General Hospital

(as the patient),

What could be improved

Cleanliness the floor beside my bed had spots of dried blood.

Although I was only here for 48 hrs before being transferred to QMC my bed wasn't changed at all and I notices that unless patients wet their bed it wasn't changed.

Unfortunately for me in the four bed ward that I was placed in the other three patients were nil by mouth as a consequence I was forgotten I did ask for a drink and a nurse lifted the water jug at the end of my bed (that would be the jug that had been standing there for the last eight hours full of tepid water) I felt sorry for the elderly patients I did eventually get a cup of tea at 9pm. When I arrived at QMC they said I was dehydrated and put me on a drip . I appreciate I was on a busy ward but the lights were on until 1am with nurses chatting and banging about when you are feeling so poorly the noise and lights make it very difficult to rest so more consideration for your patients is a must.

I felt that some of the other patients deserved to be dealt with in a more dignified manner.

Anything else?

Nobody likes hospitals in truth but they are a necessity this one has unfortunately given it self over now as a geriatric hospital and I felt very uncomfortable being ill and being placed in such an environment.

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Leicester General Hospital, we are sorry that your experience was not the best. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Thank you Communications Team Leicester’s Hospitals

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