"Doctor Feedback"

About: Macclesfield District General Hospital

For the doctor to do their job properly in the beginning. I visited A&E 7 weeks ago I had a swollen foot and was in extreme pain went into see the doctor in A@E they said that I didn't need a X-Ray and they knew what the problem was with my foot they said the condition for my foot was called Morton's neuroma the nerves in my foot had a lump in and I would suffer for a few months in extreme pain and gave me naproxen for the swelling and co-codamol for the pain. So after visiting A@E I thought it was Normal for me to be in so much pain because of the Morton's neuroma condition after 7weeks of suffering with ongoing pain I visited my GP doctors and they said the same that Morton's neuroma can be very painful for me and I would just have to put up with the pain.

I insisted they send me to have a X-Ray because I wasn't happy and it would set my mind at rest so after suffering for 7 weeks of extreme pain I had an X-Ray yesterday at A@E and it shows that I have had a fractured bone in my foot for the past 7 weeks and was not suffering with a condition called Morton's neuroma in actual Fact it was a fractured bone in my foot so if the doctor in

A@E had done their job properly in the first place and sent me for all of a 2 second X-Ray it would have shown up straight away that it was a fractured bone and I wouldn't have suffered so much pain in the past 7 Weeks and my foot would have been supported properly and my foot would have been fixed by now but I still am in lots of pain all because of one stupid doctor in A@E thought they knew what they were talking about.

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Responses

Response from Macclesfield District General Hospital

We were very disappointed and sorry to read your comments about your experience in A & E. We have passed these onto the department. Should you wish to discuss this matter further, please contact the Customer Care Team and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.