"Discharge medication"

About: Crosshouse Hospital

(as a relative),

Patient discharged at 10am- asked to return to the ward after 2. 30pm to collect medication and was advised that the last the last pharmacy run was 5. 30pm.

Contacted ward at 2. 30pm - no meds. Arrived at ward at 6. 30pm to be advised that the meds were not available. Unable to find them then advised that they were not delivered! Waiting in ward until 7. 45pm to have authorisation from doctor to dispense from ward. Unable to wait due to anxiety and transportation issues.

Patient therefore without 14 tablets between leaving the ward at 10am and this morning.

Patient contacted ward and advised that he would attend at 11am this morning to collect meds. He advised at that point that if they were unavailable on arrival that he would be making a formal complaint.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Magenta,

The last thing you need when you have been in hospital and possibly agitating to get home is a hassle getting the medication you need. Please pass on my apology to the person concerned. If the individual would like us to look into what happened on this occasion, can they please email their name, address and date of birth or CHI number to me at eunice.goodwin@aapct.scot.nhs.uk.

I will pass this to the Pharmacy Team for their consideration meantime.

I hope your relative is comfortable at home and on the mend with the meds they need, thank you for letting us know about this.

best wishes,

Eunice

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Update posted by Magenta (a relative)

Thank you for the response

We have taken the opportunity to email further details

We will await a further response following Ms Goodwin's return to the office.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Magenta,

Thank you for your patience while we established what happened in this instance. I hope that having an explanation will help in some way.

Again, may I say how sorry I am that it took so long to get the answer to the issue and that it happened at all. we are looking at ways to enhance discharge and reduce this type of thing happening. Thank you again for bringing this to our attention.

Kind regards

Eunice

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