"Long stay in a short stay ward"

About: Frimley Park Hospital (Frimley)

My 85 year old father was admitted in March after collapsing at home.

He had an extremely long wait outside A&E in an ambulance but once he was actually admitted he had excellent care.

He ended up spending a month on the Short Stay Surgery ward due to that being the only bed for him, and despite him being very challenging at times (with dementia and a psychotic-type episode during his stay), the staff were extremely kind and caring and genuinely seemed quite fond of him by the time he was discharged to a care home.

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Responses

Response from Frimley Park Hospital

Thank you for taking the time to leave your feedback on your father's care.

I'm sorry to hear that there was a delay in getting your father into our Emergency Department.

Unfortunately we have been exceptionally busy and this has led to delays that are far from ideal. I am pleased to hear that the team in the Short Stay ward were kind and caring, and that you felt he had excellent care.

We are lucky to have a great team who do all they can to treat patients as though they were a member of their own family.

I hope he has now settled in the care home.

Best wishes

Claire Marshall

Head of Patient Experience

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