"Treated with tender care"

About: Queen's Medical Centre / Ophthalmology

(as a friend),

My friend had a long wait in the QMC and was in pain with sore running eyes. When she did get the appointment through she was treated with tender care and made to feel at home. The second appointment was a cancellation which she was pleased about. Her appointment was for 8am but unfortunately she was waiting till after lunch. This did prove too much for her but she was grateful for all that was done for her. She is pleased everything went well. Thank you

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Response from Helen Limb, Patient and Public Involvement Manager, NHS Rushcliffe Clinical Commissioning Group

Thank you for taking the time to give the feedback regarding the recent treatment of your friend at NUH - Queens Medical Centre.

I am pleased that apart from the delay during the second appointment the expereince was a positive one for your friend.

I shall pass on your thanks to the team at NUH.

I wish you both well for the future.

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