I was brought into a room where I basically felt like I was being interrogated and left to wait for help following the interview which never comes. I have never received therapy after visiting Waterford house but seem to keep being sent here.

Story from NHS Choices

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Response from Waterford House

Thank you for posting your feedback on NHS Choices. I am sorry to learn you have concerns about your appointment at Waterford House and the lack of communication which followed. If you would like to discuss the situation with a Customer Experience Advisor, so they can look into this for you, please call 023 80 874065 or email hp-tr.customerexperience@nhs.net. A member of the team will liaise with the service if you would find this helpful.

With kind regards

Julie White, Customer Experience Advisor

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