"Unacceptable waiting times"
About: Queen Elizabeth University Hospital Glasgow / Bones, joint and fractures Queen Elizabeth University Hospital Glasgow Bones, joint and fractures Glasgow G51 4TF
Posted by Tillytrot (as ),
Attended Victoria infirmary in Glasgow in January and was advised at that time approx waiting time for total knee replacement was 13 weeks and op would be done at queen Elizabeth hospital. Then received a letter on a Saturday advising op would "be on 5th April or before". The following Monday I received a phone call advising they were not meeting waiting times and it would be June - did they not know that on Friday when they sent letter out! Then received another phone call to say still not meeting waiting times and op would be August! Now received a letter at weekend asking me to call re waiting times (same story as before). Why are they telling people approx waiting time 13 weeks when clearly it's not ( in fact more than double that estimate). What exactly is the problem? Think patients have a right to know. I understand emergencies come first but I think this is beyond a joke now. Emergencies cannot account for this wait. Questions need answered. I have tried to find info on waiting times to no avail - shocking. Interestingly website asks to leave your positive comments! Suggest they have a venue on website for gripes also and an explanation or apology to patients like myself who keep being fobbed off with no explanation.