"3 hour wait"
About: Ashford Hospital Ashford Hospital Ashford TW15 3AA
My sons appointment was at 11.40 was finally seen at 2.35 is this acceptable? The staff at check in were not helpful and were uninterested. When we were finally seen, we were told that if was not because of the doctors, but a mix up with my sons file being put in the wrong place, if someone had listened when l first raised my concerns over how long we had waited instead of making me feel l was being unreasonable the mistake may have been found earlier. No apologies were made.