About: Stepping Hill Hospital Stepping Hill Hospital Stockport SK2 7JE
Posted by Anonymous
After ringing 111 service they advised to go to A & E, I saw triage nurse within 20 mins the nurse told me there was a long wait & I'd be seen quicker by Mastercall & to get directions from Reception. I did this only to find that Mastercall needed info from A & E of my arrival which they never received, I then went down the priority list, people coming in after me were seen first. Mastercall couldn't sort problem out.
I went home phoned 111 again Dr was sent to my home, ended up in an ambulance back at Stepping Hill who finally sorted me out at 1am, they let me leave at 2pm next day. All this could/should have been avoided if the Triage nurse had dealt with me efficiently and knew the limitations of the Mastercall facility.
I needed a hospital procedure.