"I had a terrible time"

About: Queen's Medical Centre / Gynaecology

(as the patient),

I felt as if I had lost my dignity and respect when I was QMC due to being left on a bed naked and in pain whilst I could see two nurses gossiping. I felt like they would not help me out of my bed, I felt like an animal. I had a laperotomy for removal of ovary and tube and adhesions of bowel. Two days after operation I got a severe abdominal infection. My consultant and her team were excellent. However, I believe some of the nursing care I received was extremely poor. There were some excellent nurses on the day team, however, I found some of the night staff were horrendous. When I requested pain relief there was long times before I received it due to being told there were only two nurses and there was no one around to administer it. Antibiotics given intravenous got later and later anywhere from 1.30am-5.00am due to staff having to come from other wards to give it to me. I was being left in pools of puss from leaking wound, I was begging for help and I was made to feel like no-one was going to come. I was also told they had forgotten and it was my job to keep ringing them. It was a terrible time for me, I was so upset I begged my consultant to go home. I thought that some of the night staff were bad and I would never want to go back.

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Responses

Response from Helen Limb, Patient and Public Involvement Manager, NHS Rushcliffe Clinical Commissioning Group

Thank you for your comments. We have passed them on to the hospital, where they take your comments very seriously. However, without further details it is difficult for them to investigate fully and take steps to act on the issues. If you would be happy to share some further information, please contact their PALS team on pals@nuh.nhs.uk or call 0800 183 0204

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