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Hope I wont need to come back again

Story from nhs.uk

"Hope I wont need to come back again"

About: Wexham Park Hospital

Have been waiting for my appointment over an hour even thought I was there half an hour earlier to make sure I am not late. Staff in hospital seems to be unorganised. Hope I won't have any reason to come back there again.

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Responses

Response from Wexham Park Hospital 7 years ago
Wexham Park Hospital

Submitted on 03/08/2016 at 12:46
Published on nhs.uk on 04/08/2016 at 02:30

I'm sorry that you were kept waiting for your appointment.

I'm not sure what happened here but sometimes the doctors have to deal with emergencies.

That said I would expect the clinic staff to keep you up to date, and apologise for any delays.

I hope that you found the appointment helpful when you were seen. I will share your comments with the team. if you would like me to look into this further please don't hesitate to email our PALs team on palswexhampark@fhft.nhs.uk with your details.

Best wishes

Claire Marshall

Head of Patient Experience

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