"It would be nice if someone answered the phone..."

About: Withington Hospital

Withington telephone operater answered quite quickly - but then gave me a phone number for Northenden - where they make the appointments - after ringing on and off for an hour or two - I finally got an answer - Most unhelpful receptionist told me I had to register again.. as my notes would have been destroyed from last time I was treated.

The fact that I have a broken back and am in constant pain does not matter - I have to register again and might get an appointment in about 6 weeks... I am totally unimpressed with the service!

Story from NHS Choices

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Response from Withington Hospital

Thank you for taking the time to post your comments on the NHS Choices Website.

We are sorry to hear of your experience. In order to investigate your concerns further, please would you contact the Patient Experience Team to give more details on 0161 291 5600 or via email: pls@uhsm.nhs.uk.

Kind regards

The Patient Experience Team

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