"waiting times and attitudes towards patients"
About: Ninewells Hospital / Radiotherapy Ninewells Hospital Radiotherapy DD1 9SY Perth Royal Infirmary / General Medicine Perth Royal Infirmary General Medicine PH1 1NX Perth Royal Infirmary / Ophthalmology Perth Royal Infirmary Ophthalmology PH1 1NX
Posted by caterina (as ),
This part is regarding the eye clinic.
My appointment was 1. 30pm ...I was eventually taken at 1. 55pm ....when I asked why I had been kept waiting 25 mins after my appointment time, the staff member was not happy that I was questioning this and advised me that ...they were very easy going here we don't bother much about time ....well I'm sorry but that attitude is not acceptable and as a patient I am entitled to question why I am kept waiting all that time .....
What was good? My eye was sorted, but was not pleasant ..
What was bad? Being kept waiting and staff with a poor attitude
This part is about oncology.
I have also undergone breast cancer treatment over the last year and found exactly the same re. appointments running late...I was not taken on time for any of my appointments...particularly the day I was to be given the diagnosis and treatment ...I was kept waiting 1 hour and 50 minutes that particular day and had to ask someone twice how much longer it would be...this is totally unacceptable ...on other appointments it varied from 35 mins to 2 hours........my chemo treatments however were nearly always on time as were my radiotherapy treatments in Dundee......the appointments I have the problem with were the ones for x rays ...scans and the clinics......I am aware that consultants etc. are overworked and that hospitals are understaffed but as a patient I have a right to question these issues as no-one comes to inform patients that clinics are running late which surely is only a matter of courtesy ....and regarding support after cancer treatment, I found staff to be very patronising and no support whatsoever.
What was good? ...my cancer consultant was absolutely.. BRILLIANT..
What was bad? ...the appointments running late in all clinics...and the lack of support.....