"They were unprofessional and laughed about my..."

About: Luton & Dunstable Hospital

I went into the sexual health clinic and waited 2 and a half hours which I didn't mind. Eventually i was seen by a doc who looked like they had no passion for the job and was filled with hostility. They clarked me went into the next room and I came out of the room to ask them a quick question only to catch them laughing with fellow doctors and Nurses about what I had just discussed with them in confidence. I couldn't even wait to have the full test done. I was so humiliated, close to tears and had to leave the place. I wouldn't recommend this place to anyone. There's too many complaints about them and they're always in need of staff.

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Responses

Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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